Performance Paradox? the Exploration of Performance Management of Disaster Prevention and Relief from Citizen Expectation Management
|關鍵字:||災害防救;績效管理;公民期望管理;績效指標;風險管理指標;disaster prevention and relief;performance management;citizen expectation management;performance indicators;risk management index (RMI)|
Disaster management has been a critical subject in contemporary public governance for several decades； however, how to measure the performance of disaster management has not been adequately discussed in the past studies. Performance management reflects ’goal and result’ relationship. As long as the result is consistent with the initial goal, the organization will be seen as having achievement and can thus increase customers’ satisfaction. Nevertheless, regarding to the performance management of disaster prevention and relief, the paradox appears. That is even the government effectively decrease the number of the injured or economic loss, it is to be criticized as long as there are people injured or dead. In other words, it is the main objective in this study to investigate ’how to properly measure the performance of disaster prevention and relief,’ and ’how to associate the performance of disaster prevention with the citizens‘ satisfaction.’ In the first year of this two-year project, this study focuses on understanding the current problems and difficulties of performance management in disaster prevention and relief. In order to minimize the cognitive gap between government and citizens, the analysis will be base on the perspectives of citizen expectation management. Following the literature review, the main method includes in-depth interview and focus groups. It is anticipated that the reasonable structure of performance management on disaster prevention and relief can be sketched in the first year. In terms of Analytical Hierarchical Process (AHP), the operable performance indicators of disaster management will be set up in the second year project.
|Appears in Collections:||Research Plans|