The Interactive Influence of Superior's Emotions on Subordinate's Emotions: The Moderating Effects of Attribution and Personality
|關鍵字:||情緒表達;歸因;神經質;深層反應;表面反應;宣洩反應;emotion expression;attribution;neuroticism;deep-level response;surface-level response;venting of emotion|
The first purpose of this research is to explore the relationships between superiors’ emotional expressions toward subordinates and subordinates’ emotional and behavioral responses to their work performance. The second purpose is to examine the moderating effects of superiors’ attributions and subordinates’ personalities on the above relationships. Two hundred and twenty employees from public and private business entities were sampled for questionnaire survey. One hundred and seventy-eight of them provided data for hypothesis testing Regression and cluster analyses were used in data analysis. The results show that superiors’ positive emotional expressions are positively related to subordinates’ positive emotional feelings. However, subordinates’ neuroticism has a positive relationship with their negative emotional feelings. Superiors’ internal attributions of subordinates’ below-average performance arouses subordinate’s negative emotional feelings. However, superiors’ internal attributions of subordinates’ above-average performance reinforces the relationship between superiors’ positive emotional expressions and subordinates’ positive feelings. Subordinates’ negative feelings are positively associated with their venting of their negative emotions. Subordinates’ neurotic personality reinforces the positive relationship between their negative emotional feelings and their venting of emotions. This research centers its focus on the relations between superiors and subordinates and expands the domain of study of the literature of emotion research. We hope the findings of this research will also contribute to the management of the supervisor-subordinate relationships in enterprises.