Effects of Knowledge Sharing and Collective Problem Solving on Work Team's Knowledge Absorptive Capacity and Its Acquisition of Different Type of Knowledge: The Moderating Effect of Task Conflict
|關鍵字:||工作團隊;資訊分享;共同問題解決;任務衝突;知識吸納能力;外顯知識;內隱知識;teams;knowledge sharing;collective problem solving;task conflict;knowledge absorptive capacity;explicit knowledge;tacit knowledge|
The objective of this study focused on the effects of team processes on team-level learning outcomes, identifying mainly the differing influences of knowledge sharing and collective problem solving on team’s potential and realized knowledge absorptive capacities, as well as its acquisition of different types of knowledge. In addition, the effect of task conflict on the absorptive capacity and the knowledge acquisition was also examined. Two hundred questionnaires were sent to work teams in the companies from various industries and as a result, 72 percent of them were responded. One hundred and thirty five of them were retained for final analysis after excluding the incomplete ones. Because many of the questionnaires were responded by two members in the same work teams, they were combined by taking the mean of the two ratings on the same scale item on the two questionnaires. The combination reduced the number of questionnaires to 82, representing the responses from 82 work teams. Hierarchical regression, stepwise regression and cluster analyses were used in data analysis. The results show that knowledge sharing and collective problem solving are both positively associated with potential as well as realized knowledge absorptive capacity, while collective problem solving has a relatively greater contribution to them as compared with knowledge sharing. The relationship between knowledge sharing and potential absorptive capacity becomes negative when task conflict intensifies. Collective problem solving is positively associated with the acquisition of explicit and tacit knowledge. However, knowledge sharing is negatively related with the acquisition of tacit knowledge and the negative relationship is aggravated by task conflict. The study reveals that knowledge sharing and collective problem solving affect differently knowledge absorptive capacity and facilitate acquisition of different types of knowledge within work teams. The finding provides a new insight into group learning processes and collective knowledge acquisition in work teams.