標題: 影響國際人員配置之決策因素分析
A STRATEGIC ANALYSIS OF FACTORS INFLUENCING INTERNATIONAL STAFF ALLOCATION: A CASE STUDY OF WATER PURIFICATION COMPANY
作者: 陳菲力普
Philipp Aschwanden
林亭汝
Grace TR Lin
科技管理研究所
關鍵字: 互動品質;員工配置;B2B服務品質;溝通和語言問題;工作績效;文化差異;Interactive Quality;Staff Allocation Strategy;B2B in Service Quality;Communication/Language Problems;Work Performance;Cultural Differences
公開日期: 2007
摘要: This exploratory study focuses on what factors and moderating variables influence Ultra Pure Water Service (UPWS) customers in making a selection in favor of foreign or local UPWS staff in Taiwan who lead to the Staff Allocation Strategy (the assignment of the right UPWS staff for the customer) of the UPWS company. Here in this case study, it focus more on the quality factor called INTERACTIVE QUALITY (WHO delivers the service) to evaluate the quality gap/perceived service quality compared to the functional quality (HOW the service is delivered) and technical quality (WHAT is delivered).
This exploratory study focuses on what factors and moderating variables influence Ultra Pure Water Service (UPWS) customers in making a selection in favor of foreign or local UPWS staff in Taiwan who lead to the Staff Allocation Strategy (the assignment of the right UPWS staff for the customer) of the UPWS company. Here in this case study, it focus more on the quality factor called INTERACTIVE QUALITY (WHO delivers the service) to evaluate the quality gap/perceived service quality compared to the functional quality (HOW the service is delivered) and technical quality (WHAT is delivered).
URI: http://140.113.39.130/cdrfb3/record/nctu/#GT009335537
http://hdl.handle.net/11536/79593
Appears in Collections:Thesis


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  1. 553701.pdf