Service Quality Evaluation for Contract-out Public Parking Towers-A Case of New Taipei City
|關鍵字:||立體停車場;委外營運;服務品質;AHP;parking towers;contract-out;service quality;AHP|
Parking towers are the places for car-parking. In modern society, there are more and more households own vehicles, and more attention put on car parking places. The public off-street parking towers can provide services more than "parking". Drivers have higher expectations and requirements in public parking towers on their environment and functionality. By way of contract-out policy, parking towers in New Taipei City under the public and private cooperation have appeared significant changes of parking services offered by the operators. Driven by government and the operators’ creative ingenuity and equipment investment, a variety of innovative and diversified parking services are developed. On the basis of PZB service quality model, this study, referred to the related literature, existing contracts in Transportation Department of New Taipei City and other relevant information, has successfully developed a set of parking service quality assessment indicators. With the established five constructs, 25 items were devised for developing service quality indicators. Meanwhile, to obtain the weights associated with the constucts and the related items, an AHP questionnaire was designed. After the field surveys of current parking towers services and interviews of the services providers, weighting scores for each parking tower were derived, sorted and used for further analyses. The differences among the parking towers are examined and provided as a reference for the subsequent improvements and plans.