The Effects of Domain Knowledge on Managers’ Financial Information Application Behavior: An Information Processing Perspective
Dr. Po-Young Chu
|關鍵字:||原案分析法;人類問題解決;財務資訊;領域知識;心智模式;protocol analysis method;human problem solving;financial information;domain knowledge;mental model|
“Knowledge” has been a popular issue for the management academic recently, and a great deal of literatures about “knowledge management” has been published. As the firms’ competitive advantages mainly come from variety of knowledge accumulation, the way how to utilize the existing knowledge to enhance competence has turn into a myth that every manager wants to know. Financial information has important position already became an important knowledge power that cannot be neglected through this trend. Financial statements were originally developed to provide information for general-purpose. Therefore, managers usually have to spend a lot of time in restructuring these enormous data to meet their needs for effective decision making. For the reason, several financial scholars have been motivated to study “behavioral finance” or “behavioral accounting” lately, so more efficient ways to organize and present information to facilitate managers’ decision making. In this study, the protocol analysis method generally used to study human behavior by psychologists is adopted to identify manager’s financial information application behavior. Two factors: domain knowledge and professional financial working experience which might influence the human financial information processing behavior, are structuralized in the research design. The empirical results suggest that domain knowledge and professional working experience function as a filter to screen out unrelated data to facilitate decision makers’ efficient information process.