An Analysis of Business-IT Alignment Processes: from Dynamic Capabilities Perspective
|關鍵字:||企業資訊科技調準;策略調準;資訊科技能力;動態能力觀點;Business-IT alignment;Strategic Alignment;Information Technology Capabilities;Dynamic Capabilities Perspective|
Many prior studies suggest that alignment between business and information technology is a dynamic and continuous process, but few of them provide theoretical analytic frameworks for this phenomenon. Extended from resource-based view, dynamic capabilities perspective focuses on the process of resource reconfiguration to sustain competitive advantages in a velocity environment. Thus, in this study we take dynamic capabilities perspective to analyze the business life-cycle stages of two IC package companies in semiconductor industry of Taiwan. The purpose of this study is to explore a company how to develop information technology (IT) capabilities to integrate and reconfigure IT resources, and reach the goal of strategic alignment. The results indicate that: explicit ‘intended alignment’ deeply assists in developing IT capabilities and resources, and the IT capabilities, which are built and accumulated during business-IT alignment processes influence the achievement of ‘implemented alignment’. IT departments mainly develop required IT capabilities based on the procedures of resource transformation. In addition, both IT strategy and IT capabilities are limited by ‘path dependence’ -- phenomenon caused by existed resource and insufficient support. The mission of IT department in each business life-cycle stage, which is challenged by momentous organization changes, is advocated by accumulative resources and is also restrained by rigidity of resource. Effective learning for resource integration and applying additional resource on disruptive transformation could mitigate path dependence effects. The results also depict the properties of IT capabilities: commonalities and substitution. They form the phenomenon of equifinality: different companies are able to develop similar business-IT alignment results based on different IT resources and capabilities through varied paths.