A Research of Relationship between Workflow and Knowledge Management
Wang, Chiung Yao
Enterprises realize only the enterprises, which keep creating, accumulating and exercising their knowledge, could survive in a knowledge era. Therefore, many enterprises are getting to invest lots of resources to push forward knowledge managements in their companies. Moreover, it is popular for a business to use a workflow information system to enhance its operation performance and create it maximum business profit. Therefore, in this research, a relationship between life cycles of workflow systems and knowledge management activities in an enterprise would be discussed. From this relationship, one can find the activities that an enterprise plans; develops and uses workflow systems could be mapped to some knowledge management activities. And, with an enterprise operating, the knowledge stored in these workflow systems would be updated and enhances its operation performance. Three semi-conductor manufacturer cases are studied in this research. In these three case studies, one can find there exists some relationships between a workflow system development life cycle and knowledge management activities in an enterprise. With the interviews, some raw data is collected and processed. One can find some factors might impact a workflow system development and knowledge management exercise. This information might be interesting for other researches.
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