A study on the willingness of acceptance of the FOQA system introduced into carriers in Taiwan referred the "Innovation Adoption Process Model"
|關鍵字:||飛安;飛航安全;飛航操作品保系統;飛航操作風險評估系統;創新採用過程模式;Flight Safety;FOQA;FORAS;Innovation Adoption Process Model|
我國航空公司自1999年正式推動飛航操作品保(Flight Operational Quality Assurance - FOQA)系統強化飛安管理以來，相關之研究始終欠缺，在管理上、在學術上均應積極面對做一研究。
關於飛行高高度及高坡度項目與FORAS( Flight Operation Risk Analysis System)相關分析中，組織與管理因素呈現負相關，顯示部份飛行員認為管理上過多或過嚴的程序與規定，使原本不算過失的事件，因為認定角度不同，而列為飛安事件。飛行員對組織與管理的不滿，對過於繁瑣規定的不耐煩，恐將造成情緒壓力上之反彈，此點頗值得管理階層之重視。
ABASTRACT Since the launching of the Flight operational Quality Assurance ( FOQA) system in 1999 to enhance flight safety management, there are still not enough efforts devoted into the related research in Taiwan. As far as management and academy is concerned that it is imperative to research and use it more aggressively. This study was motivated by above orientation, and adopted the “Innovation Adoption Process Model” to research the changing of the attitudes of the people involved in the project for their acceptance of FOQA system. What are the different views of the demographic groups? What are the factors belonging the different interfaces? What are their relations and difference? The study was conducted with statistical hypothesis and analysis. The target for this study were including people participated and involved directly and indirectly in the FOQA’s project , It includes the staffs of the carriers and scholars, government authorities and so on in Taiwan. Conclusion and suggestions are as follows: 1. To keep constant communications with staff to enhance the plenary flight safety: Based on the statistics, the age group of 30 to 40 dominates the top ranks both in satisfactory and dissatisfactory ratings. Amount this age group, they rise the most of complains. And people with higher education and higher ranking who have more influential power turn out to show lower satisfactory ratings. In consideration of the flight safety, it is essential to enhance the communications in terms of management. The total average of satisfactory ratings is 67.4% against 264 questionnaires. During the processing of the “Innovation Adoption Process Model”, most of the interviewees recognized the importance of the flight safety, and satisfied with its implementation. The survey signifies the promotion of plenary flight safety implanted to each individual staff has reached a considerable achievement. The continuing effort is still necessary, however, based on the established foundation, they should pay more attention to the opinions of various minorities and deal with them differently according to different cases so as to pursue excellence. 2. Timely revision or proclamation of the procedures and stipulations and to be sure in compliance with all staffs: Based on the survey, the items of “high altitude” and “high slope ” has a negative correlation with the factor “organization and management” in FORAS. That is revealed with some of the crew did not agree with the view by management in ruling the flight safety events, which might be due to redundant or over stringent procedures and stipulations. The crew member’s dissatisfaction with the organization and management, and their resistance on strenuous stipulation may result in impulsive responses, which reserves management much more attention. 3. Company needs to pay fully endeavor to make the balance about the cost and safety concerns: Owing to the manpower, facilities and procedures were varied among the carriers, the willingness to accept FOQA system were different. The smaller the firm is the lower the rating and vice versa. In promoting FOQA system, it requires fully support on manpower and facilities, which will incur additional cost inevitably. Otherwise, if the cost is too tight, it would turn out to be a loser in the long run in case of serious events occurred. The flight safety is built in normal time, be scrupulous on minor works and constant communication of safety concept. 4. Flight crew’s stresses have to be handling carefully and in a mechanism system: This study found out that the dissatisfaction of crew already reached a warning level, which is necessitated a proper precaution and action by management so as to avoid failing on the verge of success. The implication improperly handling may undermine the great significance of FOQA system. Therefore, in order to smooth the press of flight crew, a proper mechanism should be set up and implemented thoroughly. The data generated by FOQA can promote flight safety, upgrade training, strengthen maintenance, improve performance control; besides, it has positive meaning in terms of management. However, if it is over exaggeratedly used in personnel management and training, as well as over conservative in revising procedures and stipulations, it will certainly increase the stress to flight crew. In this regard, the problem should be highly addressed and improved.
|Appears in Collections:||Thesis|