The Effects of Coordination Activities on R&D Project Performance: An Information Processing Perspective
|關鍵字:||專案管理;協調活動;正式化;人際互動;資訊處理觀點;工作不確定性;研究發展;專案績效;project management;coordination activities;formalization;interpersonal communication;information processing perspective;task uncertainty;R&D;project performance|
In response to the fast-changing business environment and the pressures of competition, modern organizations need to continually innovate and improve their products and production processes in order to upgrade service quality, attract customers, and expand their market shares. Therefore, the resulting task-oriented project teams rather than the functional ones have been originated and widely used at enterprise. The design of the project teams is to efficiently integrate various professionals within different functional units in an organization. In order to enhance the lateral integration of various functional units in organization, this research has been focused specifically on the coordination activities of the project teams and investigated their effects on project performance. This coordination work can be further classified into formalization and interpersonal communication and discussed in depth respectively. Based on the information processing perspective, the research deduced that the coordination work, of both formalization and interpersonal communication, has to be fitted with the task uncertainty of the project work in order to enhance the project performance. We also theoretically hypothesized that the more the linkage between the project people and users, the more positive effects of the coordination activities on project performance. The subjects of the study are the various R&D projects. The sample was drawn from a large government-sponsored research institute and the high-tech companies in semiconductor industry. Questionnaires were used to collect data. In addition, the analytical method developed by Schoonhoven was used to test the research hypotheses. Findings of this study reveal that 1). The formalization can be beneficial for the efficiency in project execution. On the other hand, the interpersonal communication will be helpful for the technical innovation and the effectiveness to users. 2). The different measures in formalization and the perceptions of R&D personnel have influence on the effects of formalization and task uncertainty on project performance. 3). For various communication members such as other members within project, top management, and suppliers, the effects of the interpersonal communication and task uncertainty on project performance are not the same as predicted ones in hypotheses. Contents and usefulness of the information have been proposed in this study to elucidate the possible causes. 4). Without the information about market and customer requirements, project coordination work alone may not be effective in improving performance. Hence, the linkage to customers is a must for coordination activities to fully exert their effects on project performance. In addition to the discussions about the causes of these findings, their theoretical and managerial implications are also provided.
|Appears in Collections:||Thesis|