標題: Large-scale Internet benchmarking: Technology and application in warehousing operations
作者: Johnson, Andy
Chen, Wen-Chih
McGinnis, Leon F.
工業工程與管理學系
Department of Industrial Engineering and Management
關鍵字: Benchmarking;Data envelopment analysis;Internet tools;Warehousing;Performance measurement
公開日期: 1-四月-2010
摘要: Effective benchmarking requires standards for measuring performance across a broad range of organizations. Industry-benchmarking measures the relative performance levels of similar operations, but gathering sufficient data to robustly characterize best performance is the primary hurdle to more widespread implementation. This paper describes the development of an innovative, large-scale benchmarking methodology which employs Internet technology to overcome the data collection problem. We discuss a particular instance of this approach, iDEAs-W-the result of an ongoing collaboration between academia and the warehousing industry. This paper's purpose is to demonstrate the methodology for the warehousing industry and share our insights to allow others to refine the tool for applications in other industries. (C) 2009 Elsevier B.V. All rights reserved.
URI: http://dx.doi.org/10.1016/j.compind.2009.10.006
http://hdl.handle.net/11536/5536
ISSN: 0166-3615
DOI: 10.1016/j.compind.2009.10.006
期刊: COMPUTERS IN INDUSTRY
Volume: 61
Issue: 3
起始頁: 280
結束頁: 286
顯示於類別:期刊論文


文件中的檔案:

  1. 000275523400009.pdf