標題: Exploring decisive factors affecting an organization's SaaS adoption: A case study
作者: Wu, Wei-Wen
Lan, Lawrence W.
Lee, Yu-Ting
交大名義發表
National Chiao Tung University
關鍵字: Software as a Service (SaaS);Adoption;Trust;Decision Making Trial and Evaluation Laboratory (DEMATEL)
公開日期: 1-十二月-2011
摘要: Software as a Service (SaaS) is regarded as a favorable solution to enhance a modern organization's IT performance and competitiveness; however, many organizations may still be reluctant to introduce SaaS solutions mainly because of the trust concern they may perceive more risks than benefits. This paper presumes that an organization will augment the trust of adopting SaaS solutions when perceived risks decrease and/or perceived benefits increase. To gain insights into this issue, a solution framework using a modified Decision Making Trial and Evaluation Laboratory (DEMATEL) approach is proposed. The core logic is to treat perceived benefits and perceived risks as two distinct themes so that a visible cause-effect diagram can be developed to facilitate the decision makers. A case study is conducted on a Taiwanese company one of the world's leading manufacturers in the niche and specialized resistor markets. The findings suggest that the case company concern more about strategic-oriented benefits than economic-oriented benefits and more about subjective risks than technical risks. Some implications are addressed accordingly. (C) 2011 Elsevier Ltd. All rights reserved.
URI: http://dx.doi.org/10.1016/j.ijinfomgt.2011.02.007
http://hdl.handle.net/11536/14972
ISSN: 0268-4012
DOI: 10.1016/j.ijinfomgt.2011.02.007
期刊: INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT
Volume: 31
Issue: 6
起始頁: 556
結束頁: 563
顯示於類別:期刊論文


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  1. 000297430000008.pdf