Title: Satisfaction with business-to-employee benefit systems and organizational citizenship behavior - An examination of gender differences
Authors: Huang, JH
Jin, BH
Yang, C
管理科學系
經營管理研究所
Department of Management Science
Institute of Business and Management
Keywords: employees relations;customer satisfaction;non-financial benefits;gender
Issue Date: 2004
Abstract: Marketing the Products of other companies within an individual company intranet can benefit both employees and the company itself. This study examines the dimensions of satisfaction with a business-to-employees (B2E) benefit system and the linkages between satisfaction and organizational citizenship behavior (OCB). Structural equation modeling of data shows that convenience, delivery, interface accuracy, prince and security are factors that affect employee satisfaction with the B2E benefit system. Price is more important to the satisfaction of males than females. Significant, positive relationships were found between satisfaction and OCB. Perceived organizational support plays a stronger mediating role in leading to OCB for females than it does for males.
URI: http://hdl.handle.net/11536/14445
ISSN: 0143-7720
Journal: INTERNATIONAL JOURNAL OF MANPOWER
Volume: 25
Issue: 2
Begin Page: 195
End Page: 210
Appears in Collections:Articles


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