Title: Measuring satisfaction with business-to-employee systems
Authors: Huang, JH
Yang, C
Jin, BH
Chiu, H
資訊管理與財務金融系 註:原資管所+財金所
Department of Management Science
Department of Information Management and Finance
Keywords: business-to-employee;end-user computing;satisfaction;scale development
Issue Date: 1-Jan-2004
Abstract: Marketing the products of other companies within an individual company Intranet can benefit both employees and the company itself. Understanding what constitutes a satisfying experience on the part of the employees is crucial for developing successful business-to-employee systems. While end-user computing satisfaction has been studied extensively, new aspects such as purchasing convenience, product prices in the system and product delivery have to be included. This study develops an instrument for reliably and accurately measuring business-to-employee success. Test-retest reliability and construct validity are examined. The results of this study show that convenience, delivery, interface, accuracy, price and security influence employee assessments of satisfaction. Managers can use the instrument developed here to assess the success of their business-to-employee systems. (C) 2003 Elsevier Ltd. All rights reserved.
URI: http://dx.doi.org/10.1016/S0747-5632(03)00047-5
ISSN: 0747-5632
DOI: 10.1016/S0747-5632(03)00047-5
Volume: 20
Issue: 1
Begin Page: 17
End Page: 35
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