標題: Measuring satisfaction with business-to-employee systems
作者: Huang, JH
Yang, C
Jin, BH
Chiu, H
管理科學系
資訊管理與財務金融系 註:原資管所+財金所
Department of Management Science
Department of Information Management and Finance
關鍵字: business-to-employee;end-user computing;satisfaction;scale development
公開日期: 1-一月-2004
摘要: Marketing the products of other companies within an individual company Intranet can benefit both employees and the company itself. Understanding what constitutes a satisfying experience on the part of the employees is crucial for developing successful business-to-employee systems. While end-user computing satisfaction has been studied extensively, new aspects such as purchasing convenience, product prices in the system and product delivery have to be included. This study develops an instrument for reliably and accurately measuring business-to-employee success. Test-retest reliability and construct validity are examined. The results of this study show that convenience, delivery, interface, accuracy, price and security influence employee assessments of satisfaction. Managers can use the instrument developed here to assess the success of their business-to-employee systems. (C) 2003 Elsevier Ltd. All rights reserved.
URI: http://dx.doi.org/10.1016/S0747-5632(03)00047-5
http://hdl.handle.net/11536/14443
ISSN: 0747-5632
DOI: 10.1016/S0747-5632(03)00047-5
期刊: COMPUTERS IN HUMAN BEHAVIOR
Volume: 20
Issue: 1
起始頁: 17
結束頁: 35
顯示於類別:期刊論文


文件中的檔案:

  1. 000187757200002.pdf