A Study of the Relationship between Human Capital and Business Performance－the Mediating Effects of Operating Efficiency
|關鍵字:||人力資本;營運績效;經營效率;生產力;企業社會責任型指數;Human Capital;Business Performance;Operating Efficiency;Productivity;Corporate Social Responsibility Index|
本研究以台灣證券交易所編製之「企業社會責任(Corporate Social Responsibility, CSR)型指數」成分企業為研究樣本，蒐集2010至2015年財務報表與公開說明書資料，探討人力資本對企業營運績效之影響，以及經營效率對人力資本與營運績效是否具有中介效果，研究結果發現：一、企業的人力資本對其營運績效具有正向影響；二、企業的人力資本對其經營效率具有正向影響；三、企業整體經營效率的提升對其營運績效具有正向影響；四、企業整體經營效率會中介人力資本與企業營運績效之關聯。|
Human resource is important to organizations from various aspects. The preservation and accumulation of human capital are the crucial keys for enterprises to succeeding in a fiercely competitive business world. Only when the enterprises maintain a stable workforce, they can improve their productivity positively. After subprime mortgage crisis, which occurred in 2009, a persistent talent shortage has become increasingly serious in worldwide market. The same situation happens in Taiwan and leads to considerably severe recruitment difficulties. As a result, how to attract, acquire and retain the talent people to stabilize the quantity and the quality of human capital, thereby strengthening the competitiveness, has become one of the greatest challenges for Taiwan enterprises. The sample of this study is based on the TWSE CSR Index companies from the period of 2010-2015, and all survey data was obtained from these companies’ financial statements and prospectus. We examined the impact of human capital on firm performance; meanwhile, we examined whether operating efficiency has mediating effect on the relationship between human capital and business performance. The results show that: (1)Human capital has positive effect on business performance; (2)Human capital has positive effect on operating efficiency; (3)Operating efficiency has positive effect on business performance; (4)Operating efficiency plays a mediating role in the relationship between human capital and business performance.