標題: Modeling IT relationship quality and its determinants: A potential perspective of network externalities in e-service
作者: Lin, Chieh-Peng
Tsai, Yuan Hui
Wang, Yi-Ju
Chiu, Chou-Kang
經營管理研究所
Institute of Business and Management
關鍵字: Network externalities;Autarky value;Synchronization value;Complementary goods
公開日期: 1-一月-2011
摘要: This article addresses the development of relationship quality in the service context of information technology (IT) based on the network externalities theory. The model predicates the IT relationship quality is influenced by both synchronization value and autarky value, whereby autarky value is influenced by the availability of complementary goods. At the same time, synchronization value is influenced by relationship commitment and perceived critical mass, while availability of complementary goods is influenced by perceived compatibility and overall installed base. Note that the autarky value represents the value generated by the product itself even if there are no other users (e.g., the printing and copying functions of a fax/printer machine), while synchronization value represents individuals' perceived value obtained through interaction (e.g., chatting functions of Skype). The model is examined using data obtained from employees of different companies in Taiwan. The empirical findings and their implications are discussed herein. (C) 2010 Elsevier Inc. All rights reserved.
URI: http://dx.doi.org/10.1016/j.techfore.2010.04.015
http://hdl.handle.net/11536/14069
ISSN: 0040-1625
DOI: 10.1016/j.techfore.2010.04.015
期刊: TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE
Volume: 78
Issue: 1
起始頁: 171
結束頁: 184
顯示於類別:期刊論文


文件中的檔案:

  1. 000286157400015.pdf