標題: Modelling job stress as a mediating role in predicting turnover intention
作者: Chen, Mei-Fang
Lin, Chieh-Peng
Lien, Gin-Yen
經營管理研究所
Institute of Business and Management
關鍵字: job stress;turnover intentions;structural equation modelling;retail banking
公開日期: 2011
摘要: Turnover intention has been an important issue for decades since management has long recognized that low turnover intention of employees is helpful for consequently obtaining high organizational performance and avoiding the potential costs related to recruiting and training new employees. For that reason, this study proposed a research model of turnover intention based on Hackman and Oldham's [(1976). Motivation through the design of work: Test of a theory. Organizational Behavior and Human Performance, 16(2), 250-279.] job characteristics theory. The proposed research model is empirically tested using a survey of 255 employees from Taiwanese banks. Tests results of structural equation modelling provide evidence that role conflicts, role ambiguity, and role overload indeed have positive impacts on job stress. Employees with higher levels of job stress are more likely to think about leaving, while those perceiving more fairness of rewards are less likely. Implications for managerial administration and future research are discussed.
URI: http://hdl.handle.net/11536/14063
http://dx.doi.org/10.1080/02642060903437543
ISSN: 0264-2069
DOI: 10.1080/02642060903437543
期刊: SERVICE INDUSTRIES JOURNAL
Volume: 31
Issue: 8
起始頁: 1327
結束頁: 1345
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