標題: Knowledge management performance evaluation: a decade review from 1995 to 2004
作者: Chen, MY
Chen, AP
資訊管理與財務金融系 註:原資管所+財金所
Department of Information Management and Finance
關鍵字: knowledge management;performance evaluation;literature survey
公開日期: 2006
摘要: In this paper, the development of knowledge management (KM) was surveyed, using a literature review and classification of articles from 1995 to 2004. With a keyword index and article abstract, we explored how KM performance evaluation has developed during this period. Based on a scope of 108 articles from 80 academic KM journals (retrieved from six online databases), we surveyed and classified methods of KM measurement, using the following eight categories: qualitative analysis, quantitative analysis, financial indicator analysis, non-financial indicator analysis, internal performance analysis, external performance analysis, project-orientated analysis and organization-orientated analysis, together with their measurement matrices for different research and problem domains. Future development directions for KM performance evaluation are presented in our discussion. They include: (1) KM performance measurements have tended towards expertise orientation, while evaluation development is a problem-orientated domain; (2) different information technology methodologies, such as expert systems, knowledge-based systems and case-based reasoning may be able to evaluate KM as simply another methodology; (3) the ability to continually change and obtain new understanding is the driving power behind KM methodologies, and should be the basis of KM performance evaluations in the future.
URI: http://hdl.handle.net/11536/12822
http://dx.doi.org/10.1177/0165551506059220
ISSN: 0165-5515
DOI: 10.1177/0165551506059220
期刊: JOURNAL OF INFORMATION SCIENCE
Volume: 32
Issue: 1
起始頁: 17
結束頁: 38
顯示於類別:期刊論文


文件中的檔案:

  1. 000236053800003.pdf