Coping with Work-Nonwork Conflict and Promoting Life Quality of Frontline Employees Via Social Support
Institute of Business and Management
|關鍵字:||生活品質;社會支持;工作與非工作衝突;Quality of Life;Social Support;Work-nonwork Conflict|
Many frontline employees increasingly confront with rising levels of stress from the work surroundings, especially their experiences in the work and nonwork conflict. And then their life of quality is also influenced with role conflict. The purpose of this study was explored that social support is a moderator between work-nonwork conflicts (e.g., work-to-family conflict, family-to-work conflict and work-to-leisure conflict) and quality of life (e.g., job satisfaction, family satisfaction and leisure satisfaction). First, this research was in accorded with literature in order to specify hypothetical models. Second, the model developed examines 336 service providers to identify the fit of proposed model. Structural equation modeling using LISREL was employed to test the relationships among research constructs. Results revealed supervisor and family support bring the moderating effect in theoretical model. Specifically, supervisor support was found moderated the negative effects between family-to-work conflict and job satisfaction as well as work-to-leisure conflict and job satisfaction. Family support was found had a light moderating on work-to-family conflict and work-to-leisure conflict. The contribution of this study is to identify the role of social support on the organizational behavior theory, and proposes a suitable coping stress model for frontline employees. Finally, the results provide some suggestions about employees' stress management and supportive climate for organizations.
Journal of Management and Systems
|Appears in Collections:||Journal of Management and System|
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